Reservation Policy

RESERVATIONS

In order to ensure that you receive your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment , we will contact you by text or call and a secure deposited payment is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a secure deposited payment to hold your appointment. We hold this information securely as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

CANCELLATION POLICIES:

Your spa treatments are reserved especially for you with relaxation in mind. We value your business and ask that you respect the spa's scheduling policies. Should you need to reschedule or cancel, please notify us by phone 770-753-4100 at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation FEE of 50% of the cost of the scheduled service.

Arrival : Clients are required to arrive on time for their appointments or preferably 5-10 minutes prior to the scheduled time to ensure a relaxed start to the session.

Late Arrival: We understand that unforeseen circumstances may arise, however, please note that running late may result in a shortened service time to accommodate other scheduled appointments.

No Show Policy: Clients who arrive late by more than 10 minutes without prior notice will be considered a “no show.” In such cases, the appointment may be forfeited, and a cancellation fee may apply.